Refund & Cancellation Policy
1. Introduction
This Refund & Cancellation Policy explains when bookings for UrbanSnapHunt experiences may be cancelled, rescheduled, or refunded.
By making a booking, you agree to this policy.
2. Booking Confirmation
Your booking becomes confirmed once full payment has been successfully processed.
All bookings are subject to availability.
3. Pricing
Current pricing is:
- €35 per participant
- Minimum team size: 3 participants
- Maximum team size: 5 participants
The minimum booking value is €105.
4. Customer Cancellation Policy
More than 72 hours before the scheduled start
You are entitled to a 100% refund.
Between 24 and 72 hours before the scheduled start
You may choose one of the following:
- A 50% refund, or
- A one-time reschedule to another available date within six months.
Less than 24 hours before the scheduled start
Bookings are non-refundable.
UrbanSnapHunt is unable to recover staffing, administration, and partner costs for late cancellations.
5. No-Shows
Participants who fail to attend their scheduled booking without prior notice are considered No-Shows.
No refunds or credits will be issued for No-Shows.
6. Late Arrivals
The UrbanSnapHunt experience begins at the scheduled booking time.
Late arrivals may still participate where technically possible.
UrbanSnapHunt cannot guarantee additional time for participants arriving late.
Late arrival does not entitle participants to a refund or partial refund.
7. Rescheduling
Bookings cancelled at least 24 hours before the scheduled start may be rescheduled once, subject to availability.
Rescheduled bookings cannot be cancelled for a further refund.
8. Changes to Team Size
Participants may reduce or increase their team size prior to the activity, subject to the following conditions:
- Minimum team size remains 3 participants
- Maximum team size is 5 participants
- Additional participants are charged at the current booking rate
- Refunds for removed participants are only available where the cancellation qualifies under this policy
9. Cancellation by UrbanSnapHunt
UrbanSnapHunt may cancel or postpone an experience due to circumstances including but not limited to:
- Severe weather
- Public safety concerns
- Government restrictions
- Technical failures preventing the activity
- Force majeure events
Where UrbanSnapHunt cancels an experience, customers may choose either:
- A full refund, or
- A free reschedule to another available date.
10. Weather
UrbanSnapHunt operates in most weather conditions.
Rain, wind, cold temperatures, or light snow are not grounds for cancellation or refund.
Participants are responsible for wearing suitable clothing.
Only weather conditions that create a genuine safety risk may result in cancellation by UrbanSnapHunt.
11. Technical Issues
If a temporary technical issue occurs during the experience, UrbanSnapHunt will make reasonable efforts to restore service.
Where the experience cannot reasonably continue due to a fault solely attributable to UrbanSnapHunt, customers may receive either:
- A partial refund;
- A full refund; or
- A complimentary replacement experience,
at UrbanSnapHunt's reasonable discretion.
Technical problems caused by participants' own devices, batteries, internet connection, or mobile service providers do not qualify for refunds.
12. Participant Conduct
UrbanSnapHunt reserves the right to remove participants without refund where they:
- Violate the Terms & Conditions;
- Engage in illegal activity;
- Behave aggressively or abusively;
- Damage property;
- Endanger themselves or others;
- Harass members of the public, staff, or partner venues.
13. Intoxication
Participants who appear excessively intoxicated or whose behaviour creates a safety risk may be refused participation or removed from the activity.
No refund will be provided in these circumstances.
14. Gift Vouchers (if applicable)
Gift vouchers:
- Are non-refundable unless required by law.
- May not be exchanged for cash.
- Are valid for the period stated at purchase.
Lost or expired vouchers may not be replaced.
15. Force Majeure
UrbanSnapHunt shall not be liable for cancellations or delays resulting from events beyond its reasonable control, including:
- Natural disasters
- Public emergencies
- Terrorism
- Civil unrest
- Government restrictions
- Internet outages
- Transport disruptions
- Utility failures
Where possible, UrbanSnapHunt will offer an alternative booking date.
16. Consumer Rights
Nothing in this policy limits or excludes any mandatory rights available to consumers under applicable Dutch or European consumer protection laws.
17. Contact
Questions regarding cancellations or refunds may be directed to:
UrbanSnapHunt BV
Email: urbansnaphunt.com">ashley@urbansnaphunt.com
Website: urbansnaphunt.com