Privacy Policy
1. Introduction
UrbanSnapHunt BV ("UrbanSnapHunt", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our mobile application, or participate in an UrbanSnapHunt experience.
UrbanSnapHunt BV complies with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and all applicable Dutch privacy legislation.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Company Details
UrbanSnapHunt BV
Registered in the Netherlands
Email: urbansnaphunt.com">ashley@urbansnaphunt.com
Website: urbansnaphunt.com
3. Personal Data We Collect
Depending on how you interact with UrbanSnapHunt, we may collect:
Identity Information
- Full name
- Username
- Date of birth (where required)
Contact Information
- Email address
- Telephone number
Booking Information
- Booking dates
- Number of participants
- Payment status
- Booking history
Payment Information
Payments are securely processed through third-party payment providers.
UrbanSnapHunt does not store complete debit or credit card details.
Technical Information
- IP address
- Browser type
- Operating system
- Device type
- Language preferences
- App version
Usage Information
- Website activity
- Pages visited
- Time spent on the website
- App interactions
- Completed challenges
- Anonymous statistics
Location Data
The mobile application may use location services during gameplay to verify challenge completion.
Location access is optional but may be required for certain features.
Location data is used only while the experience is active unless otherwise stated.
Images
Participants may voluntarily upload photographs during the UrbanSnapHunt experience.
These images remain your property unless you separately grant permission for promotional use.
4. How We Collect Information
We collect personal information when you:
- Book an experience
- Create an account
- Contact us
- Subscribe to updates
- Complete the hunt
- Upload photographs
- Use our website or mobile application
- Accept cookies
5. Why We Process Your Data
We process personal information for the following purposes:
- Managing bookings
- Providing the UrbanSnapHunt experience
- Customer support
- Processing payments
- Preventing fraud
- Improving our services
- Website security
- Analytics
- Marketing communications (with consent)
- Legal compliance
6. Legal Basis for Processing
Under the GDPR, we process personal data based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
- Protection of vital interests where applicable
7. Marketing Communications
If you opt in, UrbanSnapHunt may send:
- News
- Promotions
- New hunt announcements
- Discounts
- Special events
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
8. Sharing Your Information
UrbanSnapHunt does not sell your personal data.
We may share information with trusted service providers including:
- Payment processors
- Website hosting providers
- Cloud storage providers
- Email service providers
- Analytics providers
- IT support providers
All providers are required to protect your personal data appropriately.
9. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), UrbanSnapHunt ensures appropriate safeguards are in place, including Standard Contractual Clauses or other legally approved transfer mechanisms.
10. Data Retention
UrbanSnapHunt retains personal information only for as long as necessary to:
- Fulfil bookings
- Meet legal obligations
- Resolve disputes
- Maintain financial records
- Improve services
When information is no longer required, it will be securely deleted or anonymised.
11. Security
UrbanSnapHunt takes reasonable technical and organisational measures to protect your information, including:
- Encrypted connections (SSL/TLS)
- Secure servers
- Restricted staff access
- Password protection
- Regular software updates
No online system can be guaranteed to be completely secure.
12. Your GDPR Rights
Subject to applicable law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion ("Right to be Forgotten")
- Restrict processing
- Object to processing
- Withdraw consent
- Receive a copy of your data (data portability)
- Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Requests may be submitted using the contact details below.
13. Children's Privacy
UrbanSnapHunt is not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from children without appropriate consent where required.
14. Cookies
Our website uses cookies to improve functionality, analyse traffic, and personalise content.
Further information is available in our Cookie Policy.
15. Third-Party Websites
Our website may contain links to third-party websites.
UrbanSnapHunt is not responsible for the privacy practices or content of those external websites.
16. Changes to this Privacy Policy
UrbanSnapHunt may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Material changes will be communicated where legally required.
17. Contact
Questions regarding this Privacy Policy or requests concerning your personal data may be directed to:
UrbanSnapHunt BV
Email: urbansnaphunt.com">ashley@urbansnaphunt.com
Website: urbansnaphunt.com
If you believe your privacy rights have been violated, you may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).